SAY HELLO TO ME

I love hearing from my fans and cannot wait to tell you more about myself, the books and products I sell or answer one of your burning questions (no pun intended). Fill out the contact form below, catch me on social media or drop me a line via admin@thermishop.co.uk and I will get onto it straight away.

Contact address: Thermishop Ltd., 9 Hargrave Road, London N19 5SH Phone: +44 (0) 7747 512257

FAQs

Do you ship worldwide?

Yes, I’ve worked really hard and I am very proud to be one of the only Thermi accessories stores to offer worldwide shipping to my customers.

I ship to all ends of the earth, including Australia, New Zealand, Germany, Malaysia, Singapore, Hong Kong and many more. If you have any further questions feel free to drop me a line.

I can't find the download link for my eBook!

If you have an account with the shop, simply go to your account page and you can access all of your downloads in the downloads tab.

An order confirmation containing your download link is automatically sent to your email once you have completed the purchase so you can access your download even if you checked out as a guest. If you cannot find the email in your inbox, please check your spam folder before contacting me.

Which payment methods do you accept?

I want to make checkout as easy as possible for you so I am very happy to offer you the following payment methods:

✓ PayPal

✓ Visa, Mastercard, American Express

✓ ApplePay

✓ Sofort

✓ Bank Transfer

How long will delivery take?

If you place your order before 1pm GMT you will be lucky enough to get same day dispatch. The following delivery times are available:

✓ UK 1st Class 1-2 working days

✓ Europe 2-5 working days

✓ Rest of world 6-12 working days

What is your class cancellation policy?

All class bookings are non-refundable and non-transferable. However, in some circumstances you can receive a partial or full refund:

  1. Cancellations confirmed to us more than seven days in advance of class starting time will receive a full refund providing that we can fill the class with someone else to fill the space.
  2. Cancellations confirmed to us between seven days to 24 hours in advance of class starting time will receive a 50% refund providing that we can find someone else to fill the space.
  3. Cancellations less than 24 hours in advance of class starting time or no shows will receive no refund.

For more information please visit my full terms and conditions

Do you offer advisor discount?

Yes! I love advisors! You do such hard work to spread the Thermomix love across the world so I am here to support you and your customers. Please drop me an email confirming your advisor status with reference from your team leader and I will assist you with your discount as quickly as possible.

Can I ask you for baking advice?

Of course you can. I love helping others through their journey to becoming an artisan Thermomix baker. Please try to give me as much detail as possible about your baking adventures. Pictures, ingredients, oven temperatures, equipment and timings used really help me to understand your query better and answer it as quickly as I can. Catch me on social media, via email or the contact form for a fast response.